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In software, the greatest threat isn’t technical. It’s the incentive structure.

Software factories bill for execution.Temporary staffing agencies –misusing the word “consultancies”– bill by headcount.AI platforms monetize adoption and engagement....

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Our Rule #1 for strategic consulting: “Things are done right, or they are done again.”

It might be that the ones who redo it and get it right are not us… but our competitor,...

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Buying cheap things you don’t need isn’t saving. Are you doing the same with your UX & IT procurement?

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The Digital Nature usability heuristic

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Design Thinking is as useful as astrology, but gets better press

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